At Tuff-Workwear and Safety, we pride ourselves on supplying our customers with items that exceeds their expectations. However, should you not be satisfied with your purchase, you can return your purchase for a full refund or store credit within 14 days of purchase.
Please note, before we can process your return, you must have a copy of your invoice, your items must be unused, in original condition (with all tags attached) and returned in the original packaging. Whilst it is free to return your order to us, your original shipping cost will not be refunded unless you are retuning a faulty product.
Refunds:
If you would like to initiate a refund, please contact our customer service team either via info@tuff-as.com.au or by phoning 02 6492 6002. All retuned goods will need to be addressed to:
Tuff-As Workwear and Safety
118-120 Carp Street
BEGA NSW 2550
Your purchases will be refunded within 7-10 days of us receiving the item. Your refund will be issued through the same payment method used to make the original purchase, excluding the original shipping cost.
If the product was ordered with a promotional voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order (excluding the shipping cost). We also reserve the right to request the return of any free gift that may have been included with the original purchase or deduct the value of the gift from your refund.
One the rare occasion that you have received a faulty good from us, please contact us on the details above as we will need to gather detailed information for our supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund excluding the shipping cost, otherwise the product will be returned to you. This may take longer than 7-10 days as a third party may be involved in the assessment process.
