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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@tuff-as.com.au

Pricing

Here at Tuff-As, we have a number of onsite embroidery machines ready to stitch your logo on to your garments. Please check out the embroidery pageand complete the quote form.

Alternatively, if you wish to have a chat about your embroidery, you can contact our lovely customer service team either via info@tuff-as.com.au or by phoning 02 6492 6002. 

We offer a couple different options when it comes to customising the workwear for your team. The first option is our trusted embroidery. With multiple embroidery machines available to us, we have a quick turn around time with a professional outcome. 

Alternatively, we offer digital transfers. Digital transfers is the process of printing a design onto transfer paper using a digital printing machine, then heat pressed onto the product. This is a cost effective method for producing spot colour or full colour transfers. All digital transfer applications completed onsite to ensure your are completed to the highest level of quality. 

Here at Tuff-As workwear, we value our tradies and think you deserve the very best work wear. We stock all of the best brands - FXD, Bisley, King Gee, CAT, JBS and more. With work wear, safety gear, and work boots in brands like that - you can be sure that you're getting the most out of your work wear.  

Yes! Once your item has been shipped, you will receive a tracking ID Number and a link which will enable you to check the delivery status of your order online with Australia Post.  

We get it. You just found the perfect hi-vis vest or you've finally purchased those safety boots you've been eyeing up. Of course you want them as soon as possible!

We guarantee you will have your work wear in 3-10 business days from the time of order.

However, during peak periods or throughout our sale/promotional events, delivery may be longer than the specified delivery times above. If we are experiencing any delays, we will let you know! 

At Tuff-As Workwear and Safety, we pride ourselves on supplying our customers with items that exceeds their expectations. However, should you not be satisfied with your purchase, you can return your purchase for a full refund or store credit within 14 days of purchase.

Please note, before we can process your return, you must have a copy of your invoice, your items must be unused, in original condition (with all tags attached) and returned in the original packaging. Whilst it is free to return your order to us, your original shipping cost will not be refunded unless you are retuning a faulty product. All product returns will need to be sent to:

Tuff-As Workwear and Safety

118-120 Carp Street

BEGA NSW 2550 

Although we try to keep every item on hand, sometimes it seems everyone is after the same pair of FXD Shorts, or the fresh new pair of work boots from Steel Blue. Because of this, unfortunately every once and a while, highly sought after items may be out of stock. 

If you require this item urgently, we recommend you contact our customer service team either via info@tuff-as.com.auor by phoning 02 6492 6002 to get a estimated time of restock.  

Otherwise, click the pre-order button and you'll be the first to receive your item as soon as it arrives in shop!

Our helpful team is always up for a chat with our awesome customers! You can contact our lovely customer service team either via email ( info@tuff-as.com.au ) or by phoning 02 6492 6002

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